It was a warm afternoon in June. I was on a Zoom call and we were already an hour into a Steering Group Meeting when the agenda moved on to Item Eight – Key Performance Indicators. I groaned inwardly. Never a subject for the fainthearted, especially on a sunny Friday afternoon, setting KPIs and agreeing outputs and outcomes for projects involving people can be like buying something from a souk. A lot of haggling with no certainty as to what the product really is or what numbers to come up with. KPIs are a useful business tool and for some years now have also been an important requirement of many charity funders, but we were discussing a new project about spiritual nurture and growth for those on the margins – how do you develop a performance measure for that? As Albert Einstein remarked, “Not everything that counts can be counted and not everything that can be counted counts.”
Drifting off into a brief flight of fancy, I began wondering what exactly Jesus had in mind at the start of his ministry – a new spiritual project if ever there was one. What would the KPIs or planned outputs and outcomes have been like?
- The programme will be of three years duration
- It will be self-funded – the lead will be responsible for finding supporters to maintain the programme to ensure long-term sustainability
- Twelve volunteers will be taught and mentored as disciples to lead the programme
- At least 90% of these disciples will complete the programme and continue to deliver after the lead has left
- 50% of those hearing the message will feel that their life has improved as a result
Of course, it was nothing like this. What Jesus did say was that “the Spirit blows where it will” and his measure of success was not about numbers or impressive outputs but about announcing the arrival of the Kingdom of God and signposting people towards it. This Kingdom was likened to yeast or the growth of a seed – slow, steady and secretive. We know too from Jesus’s parable of the sower, that even when the seed does grow, its development into a fruit bearing plant is far from guaranteed. The outputs and outcomes are never certain and always varied. Elsewhere, in a story in which Jesus healed ten lepers, only one of them subsequently bothered to return to thank him – few funders or commissioners would be happy with a 10% outcome on “follow-up” conversations!
Looking at the style of Jesus’s ministry, it’s surprising to see so many in the Church obsessed by the numbers game. Perhaps we’ve bought into the KPI business model too wholeheartedly, wanting to appear dynamic and aspirational for our mission, or maybe numbers are seen as a proxy measure of success and an expectation that more people equals increased income for the church –neither of which were concerns for Jesus.
The origin of the spiritually based Twelve Step Programmes of Recovery is mainly Christian and unsurprisingly they don’t tend to deliver predictable, defined numbers either. “Show us your evidence base” is the current mantra of Addiction Treatment Commissioners in the UK, yet people were getting well and recovering by working the Twelve Step Programme long before there was any other formal alcohol treatment available and when there was, some early efforts involved giving alcoholics doses of LSD! Twelve Step Recovery is not predictable, but as we’ve already seen, if the Spirit blows where it wills, why would a spiritual programme of recovery be easy to predict? God’s work always retains some element of mystery. As a manager of a Twelve Step Treatment Centre once said to me, “We do all the standard assessments about motivation and suitability for our programme, but in the end, we really don’t know who will recover and who won’t. If someone wants to change, then that’s good enough for us to start with.”
Millions of people bear testimony to the fact that they have become sober and their lives have been transformed by working a 12 step programme, arguably one of the greatest public health developments of the last century and because it is a spiritual programme, one of the most profound revival programmes too. Central to one of the 12 Traditions of AA is that notion that the message of recovery is conveyed by “attraction not promotion,” in other words, seeing the transformation in the lives of real people, not through a page full of promotional outcomes and statistics. We see this transformation in the lives and writings of Christians in recovery such as Brennan Manning, Nadia Bolz Weber, Heather King, Ian Morgan Cron and Anne Lamott who have a spiritual integrity which is deeply attractive because their faith and view of the world and themselves is brutally honest yet gentle, speaking truthfully to the reader’s own life and always pointing them to a God of immense love who is in the business of redemption and transformation.
We are all on a journey of the Spirit whether it is upstairs in the Chancel on a Sunday morning or downstairs in the Basement on a weekday evening at a Twelve Step meeting. God is there in the midst of our brokenness, meeting us with arms outstretched to bring us home. We are fellow pilgrims and travel together on our journey to this holy place. Measure that if you will.